Terms & Conditions
Please read the following terms and conditions very carefully before using and/or accessing any page of this website, as your use of the website and/or services provided herein signifies your assent to and/or acceptance of these terms and conditions, including without limitation any subsequent modifications / revisions thereto as may be carried out by Lawrence & Mayo (I) Pvt. Ltd., at its sole discretion (“Terms & Conditions”). In these Terms & Conditions the terms “User(s)”, “Client(s)”, “you” and “your” refers to the person accessing the website and/or using the services provided herein (including without limitation the registered user account) and the terms “The Company”, “we”, “us”, “our”, “ourselves”, “estore” refers to Lawrence & Mayo (I) Pvt. Ltd. and/or its subsidiaries, affiliates.
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Lawrence and Mayo website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Lawrence and Mayo reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Lawrence and Mayo's notice or if it is discovered that you are under the age of 18 years.
1.1. This website with the URL ecommerce.lawerenceandmayo.co.in (“Website”) is owned and operated by Lawrence and Mayo (I) Pvt. Ltd. having its registered office at 274, Dr. D.N. Road, Mumbai. All rights in relation to and/or arising out of this website and/or its contents, including copyright & trademark are owned by the Company and/or its Affiliates. Any use of this website or its contents, including copying or storing any data from the website (including without limitation graphics, code etc.) in whole or part without the express permission of Lawrence & Mayo is prohibited. The services offered through this website are distinct from the brick and mortar stores of Lawrence and Mayo (I) Pvt. Ltd., in as much as that all services offered at the stores may not be available on the website/e-store and therefore the services offered through this Website are governed solely by the terms and conditions, warranties and representations expressly mentioned in this terms and conditions.
1.2. By subscribing to and/or using and/or continued use of this Website and/or any services provided therein, You agree that You have read, understood and are bound by the Terms and Conditions, regardless of how you subscribe to and/or use the Website and/or services. If you do not want to be bound by these Terms and Conditions then, You must not subscribe to and/or use the services and/or must discontinue accessing and/or using the Website, forthwith. These Terms and Conditions, including without limitation any subsequent modifications / revisions thereto, other policies of the Company and applicable laws (including without limitation the Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011) are binding upon You in law. Your continued use of the Website and/or services, after effecting changes to these Terms and Conditions by the Company, shall constitute a complete and overall affirmation and an unqualified acceptance of the modified Terms and Conditions.
1.3. Except as otherwise specifically provided elsewhere in this Website, the redistribution, retransmission, republication or commercial exploitation of the contents of this Website without the written consent of LAWRENCE & MAYO (I) PVT. LTD. and/or any copyright owner from whom We have obtained any license (express or implied), is expressly prohibited. All rights not expressly granted herein to a User, are reserved. Downloading/copying/saving any information, content or images from this Website does not transfer any right or ownership of such information, content or images to You, and/or any other person not specifically authorized by the Company and/or such licensor and such downloading/ copying/saving shall also be subject to these Terms and Conditions. Such information, content or images shall be used solely in accordance with these Terms and Conditions and in accordance with law. You may not mirror and/or archive any part of this Website and/or any material contained in and/or posted on this Website on any server or computer without the express written permission from LAWRENCE & MAYO (I) PVT. LTD.
- USER ACCOUNT, PASSWORD, AND SECURITY:
2.1. Any person/user can browse the website as a guest and such person/ user need not register himself with the website. However, a user’s billing and delivery details will be stored and also the email ID will be registered the first time the user shops and at that point of time the user will receive an email from us which will contain his registered ID and password, but the same would not be required to place and order any of our products on a subsequent occasion. The User is responsible for maintaining the confidentiality of the password and account. The User is fully responsible for all activities that occur under the User’s account. You agree to (a) immediately notify the Company/ecommerce.lawrenceandmayo.co.in of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit/ logout from your account at the end of each session. The Company and/or ecommerce.lawrenceandmayo.co.in cannot and will not be liable for any loss or damage arising from Your/User’s failure to comply with this Section 2.
- SERVICES OFFERED :
3.1. We provide the following internet based services through this Website which shall hereinafter be referred to as Services :
Enabling Users to purchase products featured on the Website (subject to availability) The products currently available for sale on this Website are sunglasses, contact lenses, spectacles and gift vouchers for purchase of these products. These products currently featuring on the Website and/or any additions and/or deletions to the same shall hereinafter be referred to collectively as “Products”;
3.2. For payment methods see clause 12. The sale/purchase of Products shall be additionally governed by specific policies of sale like cancellation policy, return policy, etc. and all of which are incorporated here by reference.
3.3. We expressly state that the “Precision Eye Test” service or any such incidental or ancillary service is not available on this Website and/or We do not offer any such Tests for the User/You.
- USER CONDUCT AND RULES:
4.1. You agree and undertake to use the Website and the Services therein, in conformance with the following rules:
(a) You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.
(b) You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.
(c) You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.
4.2. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site.
4.3. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site
4.4. You agree to only post and/or upload messages/material/information that is proper and/or in compliance with the Terms and Conditions herein. You shall not host, display, upload, post, modify, publish, transmit, distribute, update, share or disseminate information that:
- a) belongs to another person and to which the you do not have any right to;
- b) is grossly harmful ,blasphemous ,defamatory, obscene, pornographic, pedophilic, invasive of another’s privacy, hateful, or racially ethnically objectionable, disparaging, relating to and/or encouraging money laundering or gambling, abuses, harasses, stalks, threatens or otherwise violates the legal rights of others, and/or otherwise unlawful in any manner;
- c) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
- d) harms minors in any way;
- e) upload files that contain software or other material; infringes any patent, trademark, copyright or other proprietary rights;
- f) upload or distribute files that contain viruses, corrupted files, or any other similar software or programs designed to and/or which may interrupt, destroy, limit, damage the operation/functionality of the Website or another's computer or another’s compute resource;
- g) conduct or forward surveys, contests, pyramid schemes or chain letters;
- h) download any file posted by another User of a Service that you know, or reasonably should know and/or a file which cannot be legally distributed in such manner;
- i) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
- j) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- k) impersonate another person;
- l) violates any code of conduct or other guidelines, which may be applicable for and/or to any particular Service;
- m) violates any laws or applicable regulations for the time being in force, in or outside India;
- n) violates, abuses, unethically manipulates or exploits the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere; and
- o) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states or may threaten public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other country/nation/state;
- p) The company reserves the right to vet the information posted on the reviews page of the site.
4.6. You will be responsible/liable for all losses, costs, expenses, damages, incurred by and/or awarded against Us as a result of Your non-compliance with the Terms & Conditions contained in this Website and/or violation of any law in force at the relevant time period, including without limitation any or all sums paid by us as a result of any settlement agreed by us arising out or in connection with any act and/or omission on Your part.
5.2. The information provided by a User during registration and the information available/collected from a User’s visit to Our Website, browsing history of Our Website, purchases made on Our Website and use of our Services, is collected and used strictly for internal purposes. This information is used primarily for improving customer service (your information helps us to more effectively respond to your customer service requests and support needs) and to provide You useful information, respond to Your inquiries and/or other requests or questions.
5.3. Only authorized employees of the Company and the employees of the web developer can gain accesses to such information, on a need to know basis. The web developer, has implemented widely used processes intended to protect User information and maintain security of data. The servers of the web developer are located at a secured facility and the data is secured by firewall and other generally available security technologies. These safeguards help prevent unauthorized access, maintain data accuracy and ensure the appropriate use of data. However, Lawrence & Mayo does not guarantee that such information and/or data will be secure from intrusions and unauthorized release to third parties.
5.4. The Company does not access and/or store Your Payment details (i.e. credit/debit card number, expiration date, CVV, net banking information etc.). When You make a purchase using your card and or net banking, all required transaction details are captured on the secured payment page and are encrypted using Industrial Strength Cipher and are securely transmitted to Your card issuer/ bank for obtaining an authorization decision. At no time during the purchase process or thereafter does Lawrence &Mayo have access to and/or store, your complete card/ bank account information.
5.5. We do not sell, trade, or otherwise transfer Your personally identifiable information to third parties, except trusted third parties who assist us in operating our website, conducting our business, or servicing You, so long as such trusted third parties agree to keep such personally identifiable information confidential. However, your personally identifiable information may be released if, in our bonafide belief, it is appropriate and/or necessary to release such personally identifiable information for compliance with law, to enforce Our Website policies or protect Our rights and rights of other affected parties, to protect Our property and/or for Our safety and the safety of other Users. We may release your non-personally identifiable visitor information to third parties for marketing, advertising or other uses. Despite any representations concerning privacy, LAWRENCE & MAYO reserves the right to disclose without notice to You any information in its possession, if required by law or upon a good-faith belief that such action is necessary to comply with the law, to protect or defend Our rights or property, or to respond to an emergency situation.
- AVAILABILITY OF THE WEBSITE:
6.1. Although We aim to offer You the best service possible, We do not warrant that the Services available on this Website will be uninterrupted, timely or error free. You therefore agree to indemnify Us, our employees, agents and affiliates against any loss or damage caused in whatsoever manner from any interruption, delay and/or error in such Services and/or in the hosting/availability of the Website. You may report any error that may occur in the availability of the Website and/or services by emailing to us at firstname.lastname@example.org . We will attempt to rectify the error as soon as reasonably possible, provided the same can be rectified.
6.2. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities/Services/Products. We will attempt to restore the availability of the Website, as soon as reasonably possible.
- ADVERTISING AND SPONSORSHIP:
7.1. The Website may contain advertising and sponsorship, the correctness or otherwise of which content/material/information is not warranted by Lawrence & Mayo and We will be not be responsible for any error or inaccuracy in such advertising and/or sponsorship content/material/information provided by such third parties. Such third parties are solely themselves liable/responsible for ensuring that content/material/information submitted for inclusion on the site complies with relevant laws and codes. The inclusion/publication of any advertisement on this Website does not imply endorsement by the Company. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
- LINKS TO THIRD PARTY SITES:
8.1. The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Lawrence & Mayo and/or this Website and the Company is not responsible for the contents of any Linked Sites, including without limitation any link' contained in a Linked Site, or any changes or updates to a Linked Site and/or a link contained in a Linked Site. The Company is not responsible for any form of transmission whatsoever received by You from any Linked Site and/or a link contained in any linked Site. These Linked Sites have been provided only as a convenience and the inclusion of any Linked Site and/or any link whatsoever does not imply endorsement by the Company of such Linked Site or any association with its operators or owners including their legal representatives, heirs, assigns etc., unless specifically stated on this Website. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
- DESCRIPTIONS AND PRICES OF PRODUCTS:
9.1. We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition.
9.2. We have taken care to describe and show Products as accurately as possible however, the Products may vary from their description. If there is anything which you do not understand, or if you wish to obtain further information, please contact customer services on email@example.com.
9.3. The price of a Product on the Website may differ from the price in the Lawrence & Mayo stores. We are under no obligation to honour any in-store price or promotion for Products purchased on the Website, in the event that it differs and vice verse.
9.4. If, by mistake, we have under priced a Product, we will not be liable to supply that Product to You at the stated price, provided that We notify you before We dispatch the Product. In those circumstances, We will notify the correct price to You so You can decide whether or not You wish to order the product at that price. If you decide not to order the product and inform us via email on firstname.lastname@example.org. within two working days, we will provide the refund in the form of online store credits and Gift vouchers but not an E-gift vouchers for the amount already paid by You for that Product, in accordance with our Refund Policy (see Article 14, for Refund Policy).
9.5. All prices are expressed inclusive of any taxes payable unless otherwise stated. We do not charge for delivery in Mumbai and Bengaluru.
10.1. The purchase of all Products on the website, are subject to availability. We try to ensure that We always stock the full Product range and will let You know if the Product is out of stock. If, for any reason beyond our reasonable control, We are unable to supply a particular Product, We will not be liable to You for any damages and/or loss arising directly and/or indirectly thereto, except to the extent of refunding the monies already paid by You for the said Product.
10.2. Lawrence & Mayo reserves the rights to impose the limits on the numbers of transactions of some products, which may be received from an individual credit/debit/cash card/valid bank account and/or such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual buyer during any time period and also reserves the right to refuse to process such transactions exceeding such limits as may deem fit to us. Lawrence & Mayo reserves the rights to refuse to process the transaction by buyers/users with a prior history of questionable charges, not limited to breach of any agreement by such buyers/users with Lawrence & Mayo or breach/violation of any law or charges imposed by issuing bank or breach of any policy. Lawrence & Mayo may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if Lawrence & Mayo deems suspicious or for Buyers/Users conducting high transaction volumes to ensure safety of the Transaction and Transaction Price.
- ACCEPTANCE OF ORDERS:
11.1. You will have to submit Your Order for the purchase of the Product as detailed under the Website/s;
11.2. Once the order is submitted it an express intention to purchase the Product and the same may not be cancelled except as provided hereunder;
11.3. Based on the information provided by You and subject to the Company’s verification of the same, the Orders will be accepted by the Company for processing
11.4. All orders will be processed once the Company receives the payment for the Product;
11.5. You acknowledge that with respect to contact lenses the Company reserves the right to verify the same with Your prescribing doctor as well as independent qualified optometrist/optician. And the acceptance of the order by the Company is subject to the same;
11.6. All orders will be confirmed via e-mail;
11.7. The Company will use its best efforts to ensure that order placed by You is successfully processed subject to the availability of the Product/s. In the event the Product/s is sold out or unavailable, the Company will intimate You regarding the same and either refund Your money or provide you with an opportunity to purchase a different Product of the same value;
11.8. Contact Lenses - By placing an order for contact lenses you are confirming that:
11.8.1. You have a valid, up to date contact lens specification from your optician/optometrist.
11.8.2. The information that you have entered is true and matches your contact lens specification provided by your optician / optometrist.
11.8.3. You know no reason why the contact lenses being ordered are not suitable for your requirements.
11.8.4. It is assumed that you have adopted a reasonable degree of care for use of the contact lens and it is also assumed that you have complied with the instructions from your optician/optometrist.
11.8.5. These Contact lenses are for Yourself and Your own personal use and no other person.
11.8.6. You accept that Lawrence and Mayo reserve the right to cancel Your order at any stage without explanation until the contract is made.
- PRICING AND PAYMENT:
12.1. The prices for Product/s are described on the Website/s and are incorporated into these terms by reference. All prices are in Indian rupees. The prices, products and services are subject to change without any notice and at the Company’s discretion;
12.2. All prices charged are inclusive of all taxes that may be required to be remitted to tax authorities;
12.3. The Company will use its best efforts to ensure that the accuracy of the prices and price related information stated on the Website/s. The Company does not make any representation that the prices quoted on the Website/s will match the offers provided by stores
12.4. In the event of any inadvertent mistake by the Company in quoting the price, the Company will notify You of the error before Your payment is processed. You will then have the choice to either accept the correct price or to cancel Your Order;
12.5. The Company accepts the following form of payments: Online payment via Credit Card, Debit Card, Net Banking and Online Store Credits;
12.6. You agree, understand, confirm and state that the card and/ or net banking details provided by You to transact on the Website will be correct, accurate and is owned by You. In the event You use the card and / or net banking belonging to any third party, then, You confirm that you have been authorized to or expressly permitted by such third party to use the card / or net banking for making payments;
12.7. The Company will not be liable for any credit card or net banking fraud. The liability for use of a card or net banking fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on the User;
12.8. In addition to all other remedies available under law and equity and as detailed under this Agreement, the Company reserves the right to recover the cost of Product/s, collection charges, attorney’s charges etc., from an user using the Website/s fraudulently. Further, the Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website/s and any other unlawful acts or acts or omissions in breach of these terms and conditions;
Our payment service provider’s risk department might ask for certain documentation like Photo Id proof, address proof, card statement etc for verification of some transactions. In such cases order will be processed once the customer provides the necessary documentation and is verified and approved.
- DELIVERY AND CANCELLATION:
13.1. The Company expressly disclaims any guarantee of exactness as to the finish and appearance of the final Product/s as ordered by You based on the display on the Website/s. The quality of any Product/s, Services, information, or other material purchased or obtained by You through the Website/s may not meet your expectations. There may be alteration with respect to your Order. This will be intimated to you by the Company. If you do not agree with the same, the Company will provide you an opportunity whether to receive online credits or voucher to be redeemed against the purchase of the alternative Product of the same value after the deduction of appropriate charges;
13.2. Title and risk of loss for all Product/s ordered by You shall pass on to You upon the Company’s shipment to the shipping carrier;
13.3. The Company will make delivery on a ‘best effort’ basis, after acceptance of Your order. Subject to events beyond the Company’s control, the Product/s will be shipped within 10-15 working days of the acceptance of the order. Some products may take longer and the same will be communicated to your registered email address;
13.4. The Company will communicate the dispatch details to You and will ship the Product/s to the mailing address provided by You while placing the order. If you do not receive the Product/s within a reasonable period of time, You should immediately notify the Company.
13.5. You have an obligation to forthwith check the Product/s for accuracy upon receipt of the same;
13.6. The Company reserves the right to cancel an order in case the order request is not acceptable to the Company. Upon such cancellation, the Company will refund the money to You. Any such cancellation shall be at the sole discretion of the Company and You will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Product/s, in accuracy in Product or pricing information or due to reasons of any fraud or wrong usage of payment mechanism adopted by You. Any cancellation will be intimated to You by the Company;
13.7. In the event You desire to cancel any order, then, such cancellation must be done prior to the Company’s dispatch of the Product/s to you. Once dispatched, the Company will not accept any cancellation request from Your end.
- RETURN, REFUND OR EXCHANGE POLICY:
To initiate a return:
Sunglass and Frame purchases can be returned in 10 days. Once the order has been delivered to the customer, the customer has 10 days to initiate the return.
Please email us at email@example.com with details of the product/ products you would like to return & your reasons for returning them.
We will get back to you with details of the nearest Lawrence & Mayo showroom which will facilitate the returns process.
Customers have the option to ship the package back to us and will be reimbursed as per our Terms & Conditions.
Please feel free to email us at firstname.lastname@example.org within 72 hours from the time of receipt of the product; if the product you receive is damaged or broken. Unfortunately, if the information reaches us after 72 hours we will not be able to process your request.
If you inform us post 72 hours about the product being broken or damaged, we will assist with repair on a case to case basis. Please feel free to email us at email@example.com
To be eligible, the following conditions need to be met:
14.1. The request for return, exchange or refund should be raised within 72 Hours of the receipt of the products from our Website;
14.2. The price tag and any other identification tag, the invoice and the original packing must be intact and sent back;
14.3. The product should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable;
14.4. You need to mention your order number, the date of order and your date of receipt;
14.5. Ensure that the return package is appropriately sealed and sent to the Company as any damage in transit will continue to be your responsibility and this policy will cease to be applicable;
14.6. The Company has a dedicated team which will check the returned products and their decision to accept or reject your request will be final;
14.7. In case your request is accepted by our team, we would refund you an amount upto Rs.50/- towards the shipping cost as store credit only;
14.8. In case, if the request of the return of the product is accepted, in that event the Company would after deduction of appropriate charges grant the refund in the form of online credits or by the original method of payment used by the customer.
Following are the additional requirements for specific products:
(a) For Sunglasses & Spectacles: Ensure no scratches are made. The product and its parts should not be bent or twisted. All screws and any embedment should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any; The original lenses should not have been removed, refitted, replaced or changed.
(b) Contact Lenses: Contact Lenses would be acceptable only if they are sent in an unworn condition, unopened and the original seal of the pack is intact. Travel Packs are non-refundable products;
The refund, return or exchange process will be initiated only after we have received and reviewed the product/s as per the conditions mentioned above.
As stated, You could either get a online store credit or exchange it for a gift voucher or exchange the purchase product for a different product of the same value or a lesser value, as applicable. No difference will be paid in case the exchange is made for a product of a lower value. All communications would be sent through the contact details provided by You at the time of placing the order. The Company is not responsible for any incorrect or mis-leading contact details. You will have a period of 7 (seven) days to confirm Your decision to us. In the event we do not receive any communication from You then your opportunity to obtain a refund, return or exchange will lapse;
Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to Your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the original manufacturer /producer/reseller, the Company would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Company may provide reasonable assistance in this regard.
Warranty Policy for “Lawrence & Mayo” branded Sunglasses & Spectacle Frames :-
What is covered & duration:
Lawrence & Mayo warrants this eyewear against breakage due to material and manufacturing defects for a period of 3 months.
Conditions of Warranty:
- This warranty will automatically terminate on the expiry of the warranty period, even if the product has not been in use in the specified period.
- Normal wear and tear of the product is not covered under warranty. This warranty does not cover corrosion, which may occur due to varying personal characteristics / usage by an individual.
- This warranty will be invalidated if damage results from accidents, mishandling, negligence, tampering and loss of components or accessories.
- This warranty will be invalidated if the product has been modified or tampered.
- Lawrence & Mayo will in no event be liable or obligated for the payment of any special, incidental or consequential damages.
- The price tag and any other identification tag, the original invoice/ cash memo and the original packing must be intact and sent back.
- The eyewear will be repaired or replaced at Lawrence & Mayo’s discretion and the decision of Lawrence & Mayo on the nature of defects and applicability of the warranty will be final.
Lawrence & Mayo reserves the right to decline warranty service, if the invoice/ cash memo cannot be presented or if the information contained is incomplete or tampered.
This Return, Refund or Exchange Policy is only for customers in India, we will not be able to provide return, refund or exchange to our international customers.
- INTELLECTUAL PROPERTY RIGHTS:
15.1. The term Intellectual Property Rights shall mean and include all rights associated with copyright, trademark, patent, design and geographical indication rights as per the applicable law. The term copyright shall have the same meaning and effect as is ascribed to it in The Copyright Act, 1957 and any rules made thereunder. The term trademark shall have the same meaning and effect as is ascribed to it in the Trade Marks Act, 1999 and Rules made thereunder. The term design shall have the same meaning and effect as is ascribed to it in The Designs Act, 2000 and rules made thereunder. The term geographical indications shall have the same meaning and effect as is ascribed to it in the Geographical Indications of Goods (Registration and Protection) Rules, 2002 and rules made thereunder. All other terms (including without limitation the term infringement) shall have the same meaning as is provided in the respective statutes mentioned herein.
15.2. Unless otherwise indicated to the contrary, all intellectual property rights in the content of this Website (including without limitation the Company logo, graphics, product designs etc.) is owned by the Company and/or its Affiliates and/or Partners except in case of graphics or product designs or copyrighted material of third party Products. All material on this site is copyrighted by Lawrence & Mayo (© Lawrence & Mayo 2013). Lawrence & Mayo logo is a registered trademark.
15.3. Any use, republication, modification or commercial exploitation of the contents of this Website, graphics, code, design, logo etc., in whole or part by You without the express permission of Lawrence & Mayo and/or any intellectual property right owner from whom We have obtained any license (express or implied), is expressly prohibited. Any authorised use of this Website and/or its contents is prohibited.
15.4. You agree that You shall be liable for any such act or omission on Your part, which in law constitutes an infringement of any patent, trademark, copyright or other intellectual property rights owned by the Company and/or its Affiliates and/or Partners and/or service providers.
15.5. You unconditionally agree that in the event You and/or any person authorised by You to use your User Account or information downloaded by You from this Website, infringe any Intellectual Property Rights of Lawrence & Mayo then You shall be liable for special, incidental and consequential damages and loss of profits accruing to Lawrence & Mayo directly or indirectly by your such act of infringement.
15.6. This clause shall survive even after termination of the contract between the User and Lawrence & Mayo.
- LIMITATION OF LIABILITY:
16.1. LAWRENCE & MAYO, ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AND OTHER REPRESENTATIVES, SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INCONSEQUENTIAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION CLAIMS FOR LOST DATA, DELAY AND NON-AVAILABILITY OF PRODUCT) OR, LOSS OF PROFITS THAT MAY RESULT FROM THE DISTRIBUTION, AND/OR USE OF, AND/OR THE INABILITY TO USE AND/OR THE NON-AVAILABILITY OF THE WEBSITE OR CONTENT OR MATERIALS OR PRODUCTS OR SERVICES AVAILABLE ON THE WEBSITE, UNDER ANY CIRCUMSTATNCE WHATSOEVER. NOTWITHSTANDING THE SAME, IN NO EVENT SHALL THE TOTAL LIABILITY OF LAWRENCE & MAYO AND/OR ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, OTHER REPRESENTATIVES TO THE USER/YOU AND/OR ANY PERSON, ENTITY, ASSOCIATION OF PEOPLE CLAIMING THROUGH OR UNDER YOU/USER FOR ALL DAMAGES, LOSSES, AND/OR OTHERWISE ANY LIABILITY WHATSOEVER (WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU TO LAWRENCE & MAYO, IF ANY, FOR ACCESSING THIS WEBSITE AND/OR FOR PURCHASE OF PRODUCTS AVAILABLE ON THE LAWRENCE & MAYO WEBSITE.
16.2. WITHOUT PREJUDICE TO THE AFORESAID, LAWRENCE & MAYO AND/OR ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AND OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY DAMAGE OR, LOSS OF PROFITS THAT MAY ARISE FROM ANY MANUFACTURING DEFECT IN ANY THRID PARTY. THE USER AGREES/ACCEPTS/CONFIRMS THAT ANY CLAIM ARISING OUT OF AND/OR RELATING TO THRID PARTY PRODUCTS HAVE TO BE MADE BY THE USER AGAINST THE MANUFACTURER DIRECTLY.
16.3. THIS CLAUSE SHALL SURVIVE EVEN AFTER TERMINATION OF THE CONTRACT BETWEEN THE USER AND LAWRENCE & MAYO.
- DISCLAIMER :
17.1. WE MAKE NO REPRESENTATIONS OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THIS SITE OR ITS CONTENT, OR, ANY PRODUCT OR SERVICE AVAILABLE ON OR PROMOTED THROUGH THIS SITE EXCEPT AS SPECIFICALLY PROVIDED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, NOR DO WE IN ANY WAY GUARANTEE THE QUALITY, DATA CONTENT, ARTISTIC WORTH, OR LEGALITY OF INFORMATION, CONTENT, GOODS OR SERVICES THAT ARE TRANSFERRED, RECEIVED, PURCHASED, OR OTHERWISE MADE AVAILABLE OR OBTAINED BY WAY OF THIS WEBSITE. WE DO NOT WARRANT THAT THIS WEBSITE WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED.
17.2. THIS SITE AND ALL OF ITS CONTENT (INCLUDING USER-GENERATED CONTENT) ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, LAWRENCE & MAYO , ITS AFFILIATES, ITS SERVICE PROVIDERS AND LICENSORS DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, ARISING BY STATUTE, CUSTOM, COURSE OF DEALING, COURSE OF PERFORMANCE OR IN ANY OTHER WAY, WITH RESPECT TO THIS SITE, ITS CONTENT, AND ANY PRODUCTS OR SERVICES AVAILABLE OR PROMOTED THROUGH THIS SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, LAWRENCE & MAYO, ITS AFFILIATES, AND THEIR SERVICE PROVIDERS AND LICENSORS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES (A) OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) RELATING TO THE SECURITY OF THIS SITE; (C) THAT THE CONTENT OF THIS SITE IS ACCURATE, COMPLETE OR CURRENT; OR (D) THAT THIS SITE WILL OPERATE SECURELY OR WITHOUT INTERRUPTION OR ERROR.
17.3. WE DO NOT REPRESENT OR WARRANT THAT THIS SITE, ITS SERVERS, OR ANY TRANSMISSIONS SENT FROM US OR THROUGH THIS SITE WILL BE FREE OF DEFECTS, VIRUSES OR OTHER HARMFUL COMPONENTS. WE SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES OR LOSS THAT MAY RESULT FROM THE HACKING OR INFILTRATION OF THIS WEBSITE OR LAWRENCE & MAYO‘S COMPUTER SYSTEMS. YOU HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH THIS WEBSITE.
17.5. This clause shall survive even after termination of the contract between the User and Lawrence & Mayo.
18.1. You agree to indemnify, defend and hold harmless Lawrence & Mayo from and against any and all losses, liabilities, claims, damages, costs, expenses, suits, legal proceedings and otherwise howsoever (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Lawrence & Mayo, arising out of, resulting from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms. This clause shall survive even after termination of the contract between the You and Lawrence & Mayo.
19.1. Lawrence & Mayo may in its sole and absolute discretion suspend or terminate Your use of the Website or any Service or contract between You and Lawrence & Mayo, in particular if you have breached, violated, abused, or unethically manipulated or exploited any clause of these Terms and Conditions or in anyway otherwise acted unethically and/or illegally.
19.2. If Lawrence & Mayo terminates Your use of the Website or any Service, Lawrence & Mayo may delete any content or other materials relating to Your use of the Services and/or the Website and Lawrence & Mayo will have no liability towards You or any third party for any such act.
19.3. You and Lawrence & Mayo agree that even after termination of this Agreement/Terms and Conditions/Contract between You and Lawrence & Mayo, You shall be liable to pay for any Service or Product that you have already Ordered and/or availed of and/or for which delivery has been made and that You shall be entitled only to those payments which are deemed accrued to You as per these Terms and Conditions.
- GOVERNING LAW:
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.
If any provision herein is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms and Conditions shall continue to be in full force and effect.
- REPORT ABUSE:
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to firstname.lastname@example.org.
- FORCE MAJEURE:
23.1. Neither party shall be liable to the other for any failure to perform any obligation under this agreement which is due to an event beyond the control of such party including but not limited to an Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
23.2.1. Any notice to the Company must be sent to the following address:
Lawrence & Mayo
274, Dr. D.N. Road, Mumbai
23.2.2. Any notice sent by the company to the user shall be sent at the address provided by the User in the user Account information and/or Order form, as the case may be.
(Timing: 10.00 A.M. – 5.00 P.M. Indian Standard Time).
© Lawrence & Mayo 2019, All rights reserved.