Return, Refund And Exchange Policy
To initiate a return:
Sunglass and Frame purchases can be returned in 10 days. Once the order has been delivered to the customer, the customer has 10 days to initiate the return.
Please email us at email@example.com with details of the product/ products you would like to return & your reasons for returning them.
We will get back to you with details of the nearest Lawrence & Mayo showroom which will facilitate the returns process.
Customers have the option to ship the package back to us and will be reimbursed as per our Terms & Conditions.
Please feel free to email us at firstname.lastname@example.org within 10 days from the time of receipt of the product; if the product you receive is damaged or broken. Unfortunately, if the information reaches us after 10 days we will not be able to process your request.
If you inform us post 10 days about the product being broken or damaged, we will be more than happy to repair the product for you,(as per the product warranty). Please feel free to email us at email@example.com
To be eligible, the following conditions need to be met:
14.1. The request for return, exchange or refund should be raised within 10 days of the receipt of the products from our Website;
14.2. The price tag and any other identification tag, the invoice and the original packing must be intact and sent back;
14.3. The product should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable;
14.4. You need to mention your order number, the date of order and your date of receipt;
14.5. Ensure that the return package is appropriately sealed and sent to the Company as any damage in transit will continue to be your responsibility and this policy will cease to be applicable;
14.6. The Company has a dedicated team which will check the returned products and their decision of your request will be final to accept or reject;
14.7. In case your request is accepted by our team, we would refund you an amount upto Rs.50/- towards the shipping cost as store credit only;
14.8. In case, if the request of the return of the product is accepted, in that event the Company would after deduction of appropriate charges grant the refund in the form of online credits or by the original method of payment used by the customer.
Following are the additional requirements for specific products:
(a) For Sunglasses: Ensure no scratches are made. The frames should not be bent or twisted. All screws and any embedment should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any;
(b) Contact Lenses: Contact Lenses would be acceptable only if they are sent in an unworn condition, unopened and the original seal of the pack is intact. Travel Packs are non-refundable products;
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above.
As stated You could either get a online store credit, gift voucher or a refund via the original method of payment used by you. If this is not applicable, You could exchange the purchase product for a different product of the same value or a higher value. No difference will be paid in case the exchange is made for a product of a lower value. The option will be communicated either via an e-mail provided by You to us or through a contact number which You have notified us. The Company is not responsible for any incorrect or mis-leading contact details. You will have a period of 7 (seven) days to confirm Your decision to us. In the event we do not receive any communication from You then your opportunity to obtain a refund, return or exchange will lapse;
Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to Your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the original manufacturer /producer/reseller, the Company would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Company may provide reasonable assistance in this regard.
This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.